Privacy Policy — bg531

Introduction

Our Commitment to Your Privacy

bg531 is committed to protecting the privacy and personal data of all users of its platform. This Privacy Policy ("Policy") describes how bg531 ("we", "us", "our") collects, processes, stores, and protects personal information provided by or generated through the use of the bg531 website and all associated services. This Policy applies to all registered Players and visitors to the Platform.

By accessing or using the bg531 Platform, you acknowledge that you have read and understood this Policy and that you consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this Policy, you should discontinue use of the Platform and contact us to close your Account.

Data Controller

Who Is Responsible for Your Data

The data controller responsible for the personal information collected through the bg531 Platform is bg531. You can reach us using the contact details below. All data protection enquiries should be directed to our support team.

Data Collection

What Personal Data We Collect

bg531 collects personal data in order to provide and improve its services, verify player identity, process financial transactions, and comply with applicable legal obligations. The categories of personal data we collect include the following:

• 1Registration data: full name, mobile number, date of birth, and preferred username provided when you create an Account on the Platform.
• 2Identity verification (KYC) data: copies of government-issued identification documents such as the National Identity Card (NID), passport, or driving licence, where required for verification purposes.
• 3Financial data: mobile financial service account details (such as bKash, Nagad, or Rocket numbers), bank account details where applicable, transaction history, deposit and withdrawal records.
• 4Usage data: IP address, device type, operating system, browser type, session duration, pages visited, game history, betting patterns, and timestamp data associated with your interactions with the Platform.
• 5Communications data: records of communications between you and the bg531 support team, including chat logs, email correspondence, and support ticket content.
• 6Responsible gaming data: any deposit limits, self-exclusion preferences, session time settings, or reality check configurations that you set through your Account.

Data Use

How We Use Your Personal Data

bg531 uses personal data only for the purposes described in this Policy. We do not use your personal data for purposes that are incompatible with those listed below, nor do we sell personal data to third parties for marketing or advertising purposes.

• 1Account management: to create, maintain, and administer your Account on the Platform, including processing your registration, verifying your identity, and managing your Account settings.
• 2Transaction processing: to process deposits, withdrawals, and other financial transactions associated with your Account, and to maintain accurate records of all financial activity.
• 3Legal and regulatory compliance: to comply with applicable legal obligations, including know-your-customer (KYC) requirements, anti-money laundering obligations, age verification requirements, and any requests from competent authorities.
• 4Platform improvement and security: to monitor Platform usage, detect and prevent fraud, investigate suspicious activity, test new features, and improve the overall performance, security, and user experience of the Platform.
• 5Customer support: to respond to your enquiries, resolve disputes, process complaints, and provide assistance through our support channels.
• 6Responsible gaming: to implement deposit limits, self-exclusion measures, session controls, and other responsible gaming tools that you configure on your Account, and to identify and reach out to Players who may be showing signs of problematic gaming behaviour.

Legal Basis

Legal Basis for Processing Your Data

bg531 processes personal data on one or more of the following legal bases, depending on the nature of the processing activity:

Our Commitments

How bg531 Protects Your Privacy

Data Sharing

When and With Whom We Share Your Data

bg531 does not share personal data with third parties except in the circumstances listed below. All third parties with whom bg531 shares personal data are required to handle that data in accordance with applicable data protection standards and are contractually prohibited from using it for any other purpose.

• 1Payment and transaction processors: bg531 shares necessary financial data with mobile financial service providers (including bKash, Nagad, and Rocket) and banking partners solely for the purpose of processing deposits and withdrawals on your behalf.
• 2Identity verification providers: bg531 may share KYC documentation with trusted identity verification service providers for the purpose of verifying your identity in accordance with applicable regulatory requirements.
• 3Game and technology providers: bg531's game content is provided by third-party game studios and platform technology providers. These providers may receive anonymised session and usage data for the purpose of game performance monitoring and technical support. They do not receive identifiable personal data unless strictly necessary.
• 4Law enforcement and regulatory authorities: bg531 will disclose personal data to competent authorities where required by applicable law, court order, or regulatory directive, or where disclosure is necessary to investigate, prevent, or respond to suspected fraud, money laundering, or other illegal activity.

Cookies

Cookies and Tracking Technologies

bg531 uses cookies and similar tracking technologies to operate and improve the Platform, maintain session state, and analyse usage patterns. Cookies are small data files placed on your device when you visit the Platform. The types of cookies we use include the following:

• 1Essential cookies: strictly necessary for the Platform to function, including session management, login state persistence, and security tokens. These cookies cannot be disabled without breaking core Platform functionality.
• 2Analytics cookies: used to collect anonymised data about how users interact with the Platform, including pages viewed, time spent, and navigation paths. This data helps us understand usage patterns and improve the Platform experience.
• 3Preference cookies: used to remember your Platform settings and preferences, such as your chosen language version, responsible gaming settings, and display preferences, so that they are retained across sessions.

You may disable non-essential cookies through your browser settings. Please note that disabling cookies may affect the functionality of certain features of the Platform. Essential cookies are required for the Platform to operate and cannot be turned off.

Data Retention

How Long We Keep Your Data

bg531 retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. The retention periods we apply are as follows: Account data is retained for the duration of your Account and for a minimum of five years following Account closure, in accordance with applicable financial record-keeping requirements. KYC and identity verification documents are retained for a minimum of five years following the completion of the verification process or Account closure, whichever is later. Transaction records are retained for a minimum of five years following the date of the transaction.

Communications data, including support correspondence, is retained for as long as necessary to resolve the matter in question and thereafter for a reasonable period for record-keeping purposes. Usage and analytics data is retained in anonymised form and is not subject to the same retention periods as identifiable personal data.

Your Rights

Your Data Protection Rights

Subject to applicable law, you have the following rights in relation to the personal data that bg531 holds about you. To exercise any of these rights, please contact our support team using the contact details provided at the end of this Policy.

• 1Right of access: you have the right to request a copy of the personal data that bg531 holds about you, along with information about how that data is being processed.
• 2Right to rectification: you have the right to request that bg531 correct any inaccurate or incomplete personal data that it holds about you.
• 3Right to erasure: in certain circumstances, you have the right to request that bg531 delete personal data it holds about you, subject to bg531's legal obligations to retain certain records.
• 4Right to restrict processing: you have the right to request that bg531 restrict the processing of your personal data in certain circumstances, for example while a dispute about the accuracy of the data is being resolved.
• 5Right to data portability: where processing is based on your consent or on a contract, you have the right to receive a copy of your personal data in a structured, commonly used, machine-readable format.
• 6Right to withdraw consent: where processing is based on your consent, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

Security

How We Keep Your Data Secure

bg531 implements industry-standard technical and organisational security measures to protect personal data against unauthorised access, accidental loss, destruction, or alteration. These measures include SSL/TLS encryption for all data in transit, access controls limiting data access to authorised personnel only, regular security assessments and vulnerability testing, and secure server infrastructure with monitoring and intrusion detection systems.

While bg531 takes all reasonable steps to protect your data, no method of electronic transmission or storage is completely secure. In the event of a data breach that is likely to result in a high risk to your rights and freedoms, bg531 will notify affected Players as soon as reasonably practicable.

Children's Privacy

Minimum Age and Protection of Minors

bg531 does not knowingly collect personal data from any person under the age of 21. The Platform is strictly for adults aged 21 and above. If bg531 becomes aware that personal data has been collected from a person under the age of 21, that data will be deleted immediately and the associated Account will be closed. If you believe that a minor may have registered on the Platform, please contact us immediately at [email protected] so that we can investigate and take appropriate action.

Policy Updates

Changes to This Privacy Policy

bg531 may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or Platform features. When material changes are made, we will endeavour to provide reasonable advance notice to Players via the Platform interface or by email to the address registered on their Account. The updated Policy will display a revised "Last Updated" date at the top of the document.

Your continued use of the Platform following any update to this Policy constitutes your acceptance of the revised terms. If you do not accept the revised Policy, you should stop using the Platform and may request Account closure by contacting our support team.

Contact Us

Privacy Enquiries and Data Rights Requests

If you have any questions about this Privacy Policy, wish to exercise any of your data protection rights, or want to raise a concern about how bg531 handles your personal data, please contact our support team. We are available 24 hours a day, 7 days a week, and will respond to all privacy-related enquiries as promptly as possible and within any timeframes required by applicable law.